Contextual cases
Scenarios and examples connected to participant roles and business reality.
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— Craskills flagship course · SOLVE
Problem Solving and Decision Making
Move from symptoms and opinions to sound analysis and decisive action.
CSDesigned by Craskills Learning and Development Solutions
Contextual learningAdapted to participant roles
Hands-on practiceRelevant workplace situations
7 learning modulesClear, practical architecture
Offline / OnlineFlexible delivery options
CustomisableAligned to organisational goals
About this courseBuilt around the moments
Built around the moments
that matter at work.
Workplace problems become expensive when teams jump to solutions, rely on assumptions, or debate without evidence. This course provides a repeatable process for defining problems, finding causes, generating options, making decisions, and learning from results.
Designed for
Managers and supervisorsProcess owners and project teamsQuality and operations professionalsEmerging business leadersWhat you’ll learnCapabilities you can
Capabilities you can
apply immediately.
01Frame problems clearly and separate symptoms from causes
02Collect and organise relevant evidence
03Use root-cause tools appropriately
04Generate and evaluate practical solution options
05Make decisions with risk, stakeholders, and execution in mind
Course curriculumA practical learning
A practical learning
architecture.
7 modules • Practical activities • Customisable delivery
01Problem framing
−
Gap statements, scope, stakeholders, facts, assumptions, and priorities.
Guided learning • Practice • Workplace application02Root-cause analysis
+
Five Whys, cause-and-effect thinking, process evidence, and validation.
Guided learning • Practice • Workplace application03Options and decisions
+
Creative alternatives, criteria, trade-offs, risk, and decision tools.
Guided learning • Practice • Workplace application04Action and learning
+
Implementation planning, ownership, measures, review, and prevention.
Guided learning • Practice • Workplace application05Data and evidence
+
Define information needs, test assumptions and assess evidence quality.
Guided learning • Practice • Workplace application06Risk and scenario testing
+
Examine uncertainty, unintended consequences and implementation risks.
Guided learning • Practice • Workplace application07Applied problem-solving lab
+
Resolve a realistic workplace problem from framing through action review.
Guided learning • Practice • Workplace applicationLearning experienceLess presentation.
Less presentation.
More participation.
Participants work with relevant situations, guided practice, peer discussion, reflection and practical action planning.
Guided practice
Structured exercises that make new behaviours safer to try and easier to repeat.
Application tools
Frameworks, checklists, templates and action plans designed for use after the course.
Completion credentialCertificate
Certificate
of participation.
Certificate available, subject to the agreed delivery design and participation requirements.
CRASKILLS.Certificate of
Participation
Participation
Delivery optionsRight-sized for your
Right-sized for your
learning objective.
One-day structured problem-solving workshop
Instructor-led • Offline / Online • Customisable
Two-day applied decision lab
Instructor-led • Offline / Online • Customisable
Live business problem sprint
Instructor-led • Offline / Online • Customisable
Customised improvement journey
Instructor-led • Offline / Online • Customisable
Continue building capability
Related courses in this skill area.
Business Excellence and Continuous Improvement
Process, quality, productivity, and execution.
View course →Analytical Thinking and Critical Reasoning
Better questions, evidence and judgement.
View course →Creative Thinking and Design Thinking
Human-centred innovation for real problems.
View course →Frequently asked questionsUseful answers
Useful answers
before you begin.
Is this course suitable for beginners?+
Yes. The learning design starts with clear foundations and is adapted to the participants’ existing experience and responsibilities.
Can this course be customised for our organisation?+
Yes. Examples, activities, terminology, case situations, duration and outcomes can be contextualised for your industry and participant roles.
Can the course be delivered online and offline?+
Available delivery modes for this course are Offline / Online. The final format is agreed around group size, location and learning objectives.
Will participants receive a certificate?+
Certificate available. Any participation or completion requirements are confirmed in the agreed course proposal.
How can we request a proposal?+
Use the enquiry button and share your audience, preferred dates, location, delivery mode and expected outcomes. The Craskills team will recommend an appropriate design.
— Let’s shape the right experience
Bring this course
to your people.
Share your audience, location, preferred duration, current challenges and expected outcomes.
Request a course proposal →