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— Craskills flagship course

Problem Solving and Decision Making

Move from symptoms and opinions to sound analysis and decisive action.

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Course overview

Built around the moments
that matter at work.

Workplace problems become expensive when teams jump to solutions, rely on assumptions, or debate without evidence. This course provides a repeatable process for defining problems, finding causes, generating options, making decisions, and learning from results.

Designed for

Managers and supervisorsProcess owners and project teamsQuality and operations professionalsEmerging business leaders
Learning outcomes

Participants will
be ready to—

  1. 01Frame problems clearly and separate symptoms from causes
  2. 02Collect and organise relevant evidence
  3. 03Use root-cause tools appropriately
  4. 04Generate and evaluate practical solution options
  5. 05Make decisions with risk, stakeholders, and execution in mind
Course curriculum

A practical learning
architecture.

Modules are adapted to participant experience, sector language, workplace situations, and the outcomes your organisation needs.

01

Problem framing

Gap statements, scope, stakeholders, facts, assumptions, and priorities.

02

Root-cause analysis

Five Whys, cause-and-effect thinking, process evidence, and validation.

03

Options and decisions

Creative alternatives, criteria, trade-offs, risk, and decision tools.

04

Action and learning

Implementation planning, ownership, measures, review, and prevention.

Learning experience

Less presentation.
More participation.

Participants work with relevant situations, guided practice, peer discussion, facilitator feedback, reflection, and practical action planning.

01

Contextual cases

Scenarios and examples connected to participant roles and business reality.

02

Guided practice

Structured exercises that make new behaviours safer to try and easier to repeat.

03

Application tools

Frameworks, checklists, templates, and action plans designed for use after the course.

Delivery options

Right-sized for your
learning objective.

01

One-day structured problem-solving workshop

Instructor-led • Offline / Online • Certificate available • Customisable

02

Two-day applied decision lab

Instructor-led • Offline / Online • Certificate available • Customisable

03

Live business problem sprint

Instructor-led • Offline / Online • Certificate available • Customisable

04

Customised improvement journey

Instructor-led • Offline / Online • Certificate available • Customisable

Related learning pathway

Business Excellence

Equip people to improve systems, make better decisions, and deliver sustainable performance.

Explore the complete program →

— Let’s shape the right experience

Bring this course
to your people.

Share your audience, location, preferred duration, current challenges, and expected outcomes. We’ll recommend the right course design.

Request a course proposal →
Frequently asked questions

Useful answers before we begin.

Clear information about Craskills programs, delivery, customisation, and enquiries.

01Who should attend Problem Solving and Decision Making?

This course is designed for Managers and supervisors, Process owners and project teams, Quality and operations professionals, Emerging business leaders. Participant profiles can be refined during discovery.

02Can this course be customised for our organisation?

Yes. Craskills can adapt the examples, activities, language, duration, cases, and application tasks to your sector and business priorities.

03How is the course delivered?

The course is instructor-led and practice-focused, using discussion, workplace cases, tools, reflection, exercises, and action planning.

04Can this course be part of a longer learning journey?

Yes. It can be delivered as a focused workshop or expanded into a sequenced journey with application work, manager reinforcement, and impact review.

05Will participants receive practical tools?

Yes. Depending on the design, participants may receive frameworks, checklists, templates, practice guides, action plans, and workplace application tools.

06How do we request a proposal for this course?

Share your audience, cohort size, location, preferred duration, timeline, current challenges, and expected outcomes through the website enquiry form.