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Problem Solving and Decision Making

Move from symptoms and opinions to sound analysis and decisive action.

CSDesigned by Craskills Learning and Development Solutions
Contextual learningAdapted to participant roles
Hands-on practiceRelevant workplace situations
7 learning modulesClear, practical architecture
Offline / OnlineFlexible delivery options
CustomisableAligned to organisational goals
About this course

Built around the moments
that matter at work.

Workplace problems become expensive when teams jump to solutions, rely on assumptions, or debate without evidence. This course provides a repeatable process for defining problems, finding causes, generating options, making decisions, and learning from results.

Designed for

Managers and supervisorsProcess owners and project teamsQuality and operations professionalsEmerging business leaders
What you’ll learn

Capabilities you can
apply immediately.

01Frame problems clearly and separate symptoms from causes
02Collect and organise relevant evidence
03Use root-cause tools appropriately
04Generate and evaluate practical solution options
05Make decisions with risk, stakeholders, and execution in mind
Course curriculum

A practical learning
architecture.

7 modules • Practical activities • Customisable delivery

01

Problem framing

Gap statements, scope, stakeholders, facts, assumptions, and priorities.

Guided learning • Practice • Workplace application
02

Root-cause analysis

Five Whys, cause-and-effect thinking, process evidence, and validation.

Guided learning • Practice • Workplace application
03

Options and decisions

Creative alternatives, criteria, trade-offs, risk, and decision tools.

Guided learning • Practice • Workplace application
04

Action and learning

Implementation planning, ownership, measures, review, and prevention.

Guided learning • Practice • Workplace application
05

Data and evidence

Define information needs, test assumptions and assess evidence quality.

Guided learning • Practice • Workplace application
06

Risk and scenario testing

Examine uncertainty, unintended consequences and implementation risks.

Guided learning • Practice • Workplace application
07

Applied problem-solving lab

Resolve a realistic workplace problem from framing through action review.

Guided learning • Practice • Workplace application
Learning experience

Less presentation.
More participation.

Participants work with relevant situations, guided practice, peer discussion, reflection and practical action planning.

01

Contextual cases

Scenarios and examples connected to participant roles and business reality.

02

Guided practice

Structured exercises that make new behaviours safer to try and easier to repeat.

03

Application tools

Frameworks, checklists, templates and action plans designed for use after the course.

Completion credential

Certificate
of participation.

Certificate available, subject to the agreed delivery design and participation requirements.

CRASKILLS.Certificate of
Participation
Delivery options

Right-sized for your
learning objective.

01

One-day structured problem-solving workshop

Instructor-led • Offline / Online • Customisable

02

Two-day applied decision lab

Instructor-led • Offline / Online • Customisable

03

Live business problem sprint

Instructor-led • Offline / Online • Customisable

04

Customised improvement journey

Instructor-led • Offline / Online • Customisable

Related learning pathway

Business Excellence

Equip people to improve systems, make better decisions, and deliver sustainable performance.

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Frequently asked questions

Useful answers
before you begin.

Is this course suitable for beginners?

Yes. The learning design starts with clear foundations and is adapted to the participants’ existing experience and responsibilities.

Can this course be customised for our organisation?

Yes. Examples, activities, terminology, case situations, duration and outcomes can be contextualised for your industry and participant roles.

Can the course be delivered online and offline?

Available delivery modes for this course are Offline / Online. The final format is agreed around group size, location and learning objectives.

Will participants receive a certificate?

Certificate available. Any participation or completion requirements are confirmed in the agreed course proposal.

How can we request a proposal?

Use the enquiry button and share your audience, preferred dates, location, delivery mode and expected outcomes. The Craskills team will recommend an appropriate design.

— Let’s shape the right experience

Bring this course
to your people.

Share your audience, location, preferred duration, current challenges and expected outcomes.

Request a course proposal
Craskills insights

Practical ideas for better work.

Occasional perspectives on leadership, learning, AI, HR and workplace capability.