Refund Policy
Last Updated: 17.01.2024
At Craskills, we strive to ensure customer satisfaction with every purchase. However, we understand that circumstances may arise where a refund becomes necessary. This policy outlines our refund procedures and eligibility criteria.
Eligibility for Refunds
- Courses Eligible for Refunds: Refunds are applicable only to online courses (static / recorded) purchased directly through the Craskills Website. Offline / Live / One to One and Webinars will not be included in this policy.
- Refund Window: Customers are eligible for a full refund within 30 Business days from the date of purchase.
- Unused Portion: Refunds will be provided for the unused portion of the course, if applicable.
Non-Eligibility for Refunds
- Course Completion: Once a customer has completed a course or a specific portion as deemed by Craskills, they are not eligible for a refund.
- Course Access: If a customer has accessed the course content or utilized associated materials, a refund will not be provided.
- Promotional Offers: Refunds will not be applicable to courses purchased during promotional offers or discounts unless specified.
Refund Procedure
- Requesting a Refund: To request a refund, customers must contact our support team at training@craskills.com within the stipulated refund window. Only email requested will be accepted.
- Required Information: Please provide the order details, including the order number / receipt number and reason for the refund request.
- Processing Time: Refunds will be processed within 30 Business days (excluding holidays / non-working days) of approval.
Exceptions and Disputes
- Special Circumstances: Craskills reserves the right to make exceptions to this refund policy in situations deemed appropriate.
- Dispute Resolution: Any dispute regarding refunds will be resolved by mutual agreement between Craskills and the customer.
Contact Us
For any questions or concerns regarding our refund policy, please contact our support team at training@craskills.com.
Changes to the Refund Policy
Craskills reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on the website.