Contextual cases
Scenarios and examples connected to participant roles and business reality.
Home/All Courses/Coaching and Performance Conversations
— Craskills flagship course · COACH
Coaching and Performance Conversations
Turn routine manager conversations into better performance and growth.
CSDesigned by Craskills Learning and Development Solutions
Contextual learningAdapted to participant roles
Hands-on practiceRelevant workplace situations
5 learning modulesClear, practical architecture
Offline / OnlineFlexible delivery options
CustomisableAligned to organisational goals
About this courseBuilt around the moments
Built around the moments
that matter at work.
Performance improves when managers can diagnose the real issue, listen without losing direction, give specific feedback, and agree meaningful next steps. This course builds confidence for both developmental coaching and corrective conversations.
Designed for
People managersTeam leaders and supervisorsHR and L&D professionalsFunctional leaders who coach othersWhat you’ll learnCapabilities you can
Capabilities you can
apply immediately.
01Choose appropriately between directing, coaching, and supporting
02Use structured questions to improve reflection and ownership
03Give behavioural feedback that is specific and actionable
04Navigate defensiveness and emotionally difficult conversations
05Agree clear commitments and follow-up actions
Course curriculumA practical learning
A practical learning
architecture.
5 modules • Practical activities • Customisable delivery
01Coaching mindset
−
Performance diagnosis, curiosity, ownership, and psychological safety.
Guided learning • Practice • Workplace application02The coaching conversation
+
Contracting, listening, questioning, reframing, and action planning.
Guided learning • Practice • Workplace application03Feedback that lands
+
Behaviour-impact language, feedforward, recognition, and practice.
Guided learning • Practice • Workplace application04Accountability conversations
+
Underperformance, resistance, documentation, commitments, and follow-up.
Guided learning • Practice • Workplace application05Coaching practice clinic
+
Conduct, observe and improve developmental and corrective conversations.
Guided learning • Practice • Workplace applicationLearning experienceLess presentation.
Less presentation.
More participation.
Participants work with relevant situations, guided practice, peer discussion, reflection and practical action planning.
Guided practice
Structured exercises that make new behaviours safer to try and easier to repeat.
Application tools
Frameworks, checklists, templates and action plans designed for use after the course.
Completion credentialCertificate
Certificate
of participation.
Certificate available, subject to the agreed delivery design and participation requirements.
CRASKILLS.Certificate of
Participation
Participation
Delivery optionsRight-sized for your
Right-sized for your
learning objective.
One-day coaching skills workshop
Instructor-led • Offline / Online • Customisable
Two-day performance conversations lab
Instructor-led • Offline / Online • Customisable
Manager coaching practice series
Instructor-led • Offline / Online • Customisable
Customised coaching culture journey
Instructor-led • Offline / Online • Customisable
Continue building capability
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View course →Frequently asked questionsUseful answers
Useful answers
before you begin.
Is this course suitable for beginners?+
Yes. The learning design starts with clear foundations and is adapted to the participants’ existing experience and responsibilities.
Can this course be customised for our organisation?+
Yes. Examples, activities, terminology, case situations, duration and outcomes can be contextualised for your industry and participant roles.
Can the course be delivered online and offline?+
Available delivery modes for this course are Offline / Online. The final format is agreed around group size, location and learning objectives.
Will participants receive a certificate?+
Certificate available. Any participation or completion requirements are confirmed in the agreed course proposal.
How can we request a proposal?+
Use the enquiry button and share your audience, preferred dates, location, delivery mode and expected outcomes. The Craskills team will recommend an appropriate design.
— Let’s shape the right experience
Bring this course
to your people.
Share your audience, location, preferred duration, current challenges and expected outcomes.
Request a course proposal →