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— Craskills flagship course

Coaching and Performance Conversations

Turn routine manager conversations into better performance and growth.

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Course overview

Built around the moments
that matter at work.

Performance improves when managers can diagnose the real issue, listen without losing direction, give specific feedback, and agree meaningful next steps. This course builds confidence for both developmental coaching and corrective conversations.

Designed for

People managersTeam leaders and supervisorsHR and L&D professionalsFunctional leaders who coach others
Learning outcomes

Participants will
be ready to—

  1. 01Choose appropriately between directing, coaching, and supporting
  2. 02Use structured questions to improve reflection and ownership
  3. 03Give behavioural feedback that is specific and actionable
  4. 04Navigate defensiveness and emotionally difficult conversations
  5. 05Agree clear commitments and follow-up actions
Course curriculum

A practical learning
architecture.

Modules are adapted to participant experience, sector language, workplace situations, and the outcomes your organisation needs.

01

Coaching mindset

Performance diagnosis, curiosity, ownership, and psychological safety.

02

The coaching conversation

Contracting, listening, questioning, reframing, and action planning.

03

Feedback that lands

Behaviour-impact language, feedforward, recognition, and practice.

04

Accountability conversations

Underperformance, resistance, documentation, commitments, and follow-up.

Learning experience

Less presentation.
More participation.

Participants work with relevant situations, guided practice, peer discussion, facilitator feedback, reflection, and practical action planning.

01

Contextual cases

Scenarios and examples connected to participant roles and business reality.

02

Guided practice

Structured exercises that make new behaviours safer to try and easier to repeat.

03

Application tools

Frameworks, checklists, templates, and action plans designed for use after the course.

Delivery options

Right-sized for your
learning objective.

01

One-day coaching skills workshop

Instructor-led • Offline / Online • Certificate available • Customisable

02

Two-day performance conversations lab

Instructor-led • Offline / Online • Certificate available • Customisable

03

Manager coaching practice series

Instructor-led • Offline / Online • Certificate available • Customisable

04

Customised coaching culture journey

Instructor-led • Offline / Online • Certificate available • Customisable

Related learning pathway

Leadership Development

Build confident managers who communicate clearly, coach effectively, and lead with purpose.

Explore the complete program →

— Let’s shape the right experience

Bring this course
to your people.

Share your audience, location, preferred duration, current challenges, and expected outcomes. We’ll recommend the right course design.

Request a course proposal →
Frequently asked questions

Useful answers before we begin.

Clear information about Craskills programs, delivery, customisation, and enquiries.

01Who should attend Coaching and Performance Conversations?

This course is designed for People managers, Team leaders and supervisors, HR and L&D professionals, Functional leaders who coach others. Participant profiles can be refined during discovery.

02Can this course be customised for our organisation?

Yes. Craskills can adapt the examples, activities, language, duration, cases, and application tasks to your sector and business priorities.

03How is the course delivered?

The course is instructor-led and practice-focused, using discussion, workplace cases, tools, reflection, exercises, and action planning.

04Can this course be part of a longer learning journey?

Yes. It can be delivered as a focused workshop or expanded into a sequenced journey with application work, manager reinforcement, and impact review.

05Will participants receive practical tools?

Yes. Depending on the design, participants may receive frameworks, checklists, templates, practice guides, action plans, and workplace application tools.

06How do we request a proposal for this course?

Share your audience, cohort size, location, preferred duration, timeline, current challenges, and expected outcomes through the website enquiry form.